:root {
  --bg: #f5f3ee;
  --panel: #ffffff;
  --ink: #1f2420;
  --muted: #6b716c;
  --line: #e4e1d8;
  --accent: #1f6f4a;
  --accent-soft: #e3f1e9;
  --amber: #c98a12;
  --amber-soft: #fbf0d9;
  --danger: #b43b2e;
  --danger-soft: #f8e3e0;
  --bot: #eef3f0;
  --user: #1f6f4a;
  --user-ink: #ffffff;
  --shadow: 0 1px 2px rgba(0, 0, 0, 0.04), 0 4px 14px rgba(0, 0, 0, 0.04);
  --radius: 14px;
  --mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  color-scheme: light;
}

@media (prefers-color-scheme: dark) {
  :root {
    --bg: #141715;
    --panel: #1c201d;
    --ink: #e9ece9;
    --muted: #9aa29c;
    --line: #2d332f;
    --accent: #4fbf87;
    --accent-soft: #1f3a2c;
    --amber: #e4ad44;
    --amber-soft: #3a2f18;
    --danger: #ef7b6d;
    --danger-soft: #3d2320;
    --bot: #242a26;
    --user: #2f8a5e;
    --user-ink: #ffffff;
    --shadow: none;
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }

body {
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font: 15px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
}

h1, h2 { margin: 0; }
h1 { font-size: 18px; }
h2 { font-size: 13px; text-transform: uppercase; letter-spacing: 0.06em; color: var(--muted); font-weight: 600; }
small, .muted { color: var(--muted); font-size: 12px; }

.topbar {
  display: flex; align-items: center; justify-content: space-between; gap: 16px;
  padding: 14px 24px; border-bottom: 1px solid var(--line); background: var(--panel);
  flex-wrap: wrap;
}
.brand { display: flex; align-items: center; gap: 12px; }
.logo { font-size: 28px; }
.sub { margin: 0; color: var(--muted); font-size: 13px; }
.badges { display: flex; gap: 6px; flex-wrap: wrap; }
.badge { font: 12px var(--mono); padding: 3px 8px; border-radius: 999px; background: var(--accent-soft); color: var(--accent); }

.banner { margin: 12px 24px 0; padding: 10px 14px; border-radius: 10px; background: var(--amber-soft); color: var(--ink); border: 1px solid var(--amber); }
.banner.error { background: var(--danger-soft); border-color: var(--danger); }

.layout {
  display: grid;
  grid-template-columns: minmax(280px, 340px) minmax(0, 1fr) minmax(300px, 380px);
  gap: 16px; padding: 16px 24px 24px;
  align-items: start;
}
.col { display: flex; flex-direction: column; gap: 16px; min-width: 0; }

.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; box-shadow: var(--shadow); }
.panel > h2, .panel-head { margin-bottom: 10px; }
.panel-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
details.panel summary { cursor: pointer; list-style: none; }
details.panel summary::-webkit-details-marker { display: none; }
details.panel summary h2::after { content: " ▸"; }
details[open].panel summary h2::after { content: " ▾"; }
details[open].panel summary { margin-bottom: 10px; }

.empty { color: var(--muted); font-size: 14px; padding: 8px 0; }

/* Kunden */
.customer-list { display: flex; flex-direction: column; gap: 8px; }
.customer {
  text-align: left; border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px;
  background: transparent; color: inherit; font: inherit; cursor: pointer;
}
.customer:hover { border-color: var(--accent); }
.customer[aria-checked="true"] { border-color: var(--accent); background: var(--accent-soft); }
.customer b { display: block; }
.customer .meta { font-size: 12px; color: var(--muted); }
.customer .last { font-size: 12px; margin-top: 6px; color: var(--ink); opacity: 0.85; }
.tag { font-size: 11px; padding: 1px 6px; border-radius: 6px; background: var(--amber-soft); color: var(--amber); margin-left: 6px; font-weight: 600; }

/* Anruf */
.mode { display: flex; flex-direction: column; gap: 6px; margin-bottom: 12px; font-size: 14px; }
.mode label.disabled { opacity: 0.5; }
input[type="tel"], input[type="search"] {
  width: 100%; padding: 8px 10px; border-radius: 8px; border: 1px solid var(--line); background: var(--bg); color: inherit; font: inherit;
}
.phone-card { border-radius: 12px; padding: 12px; background: var(--bg); border: 1px solid var(--line); }
.phone-status { display: flex; align-items: center; gap: 8px; font-weight: 600; }
.phone-status .dot { width: 10px; height: 10px; border-radius: 50%; background: var(--muted); }
.phone-card[data-status="connecting"] .dot,
.phone-card[data-status="ringing"] .dot,
.phone-card[data-status="closing"] .dot { background: var(--amber); animation: pulse 1s infinite; }
.phone-card[data-status="connected"] .dot { background: var(--accent); }
.phone-card[data-status="ended"] .dot { background: var(--danger); }
@keyframes pulse { 50% { opacity: 0.3; } }
.timer { margin-left: auto; font: 13px var(--mono); color: var(--muted); }
.verify { margin-top: 8px; font-size: 13px; padding: 6px 10px; border-radius: 8px; background: var(--amber-soft); color: var(--ink); border: 1px solid var(--amber); }
.verify b { font-family: var(--mono); }
.verify.done { background: var(--accent-soft); border-color: var(--accent); }
.verify.failed { background: var(--danger-soft); border-color: var(--danger); }

.meters { display: grid; gap: 6px; margin: 12px 0; }
.meter { display: grid; grid-template-columns: 44px 1fr; align-items: center; gap: 8px; font-size: 12px; color: var(--muted); }
.bar { height: 6px; border-radius: 3px; background: var(--line); overflow: hidden; }
.bar i { display: block; height: 100%; width: 0; background: var(--accent); transition: width 80ms linear; }
#bot-level { background: var(--amber); }
.call-buttons { display: grid; grid-template-columns: 1fr auto; gap: 8px; }

.btn { border: 0; border-radius: 10px; padding: 10px 14px; font: inherit; font-weight: 600; cursor: pointer; }
.btn:disabled { opacity: 0.45; cursor: not-allowed; }
.btn.call { background: var(--accent); color: #fff; }
.btn.hangup { background: var(--danger); color: #fff; }
.btn.ghost { background: var(--accent-soft); color: var(--accent); }
.btn.small { padding: 4px 10px; font-size: 12px; }

/* Sortiment */
.catalog { max-height: 340px; overflow: auto; margin-top: 8px; font-size: 13px; }
.catalog .cat { font-weight: 700; margin: 10px 0 4px; }
.catalog .item { display: grid; grid-template-columns: 1fr auto; gap: 2px 8px; padding: 4px 0; border-bottom: 1px dashed var(--line); }
.catalog .item small { grid-column: 1 / -1; }
.catalog .out { color: var(--danger); }

/* Transkript */
.transcript-panel { display: flex; flex-direction: column; height: calc(100vh - 120px); min-height: 420px; position: sticky; top: 16px; }
.transcript { flex: 1; overflow-y: auto; display: flex; flex-direction: column; gap: 10px; padding-right: 4px; }
.msg { max-width: 82%; padding: 9px 13px; border-radius: 14px; white-space: pre-wrap; }
.msg .who { display: block; font-size: 11px; font-weight: 700; opacity: 0.7; margin-bottom: 2px; }
.msg.assistant { background: var(--bot); align-self: flex-start; border-bottom-left-radius: 4px; }
.msg.user { background: var(--user); color: var(--user-ink); align-self: flex-end; border-bottom-right-radius: 4px; }
.event-note { align-self: center; font-size: 12px; color: var(--muted); background: var(--bg); border: 1px solid var(--line); padding: 3px 10px; border-radius: 999px; }
.event-note.error { color: var(--danger); border-color: var(--danger); }

/* Warenkorb */
.cart table { width: 100%; border-collapse: collapse; font-size: 14px; }
.cart td { padding: 6px 0; border-bottom: 1px solid var(--line); vertical-align: top; }
.cart td.qty { width: 36px; font-weight: 700; }
.cart td.price { text-align: right; white-space: nowrap; }
.cart td small { display: block; }
.cart .flash { animation: flash 1.2s ease-out; }
@keyframes flash { from { background: var(--amber-soft); } to { background: transparent; } }
.totals { display: grid; grid-template-columns: 1fr auto; gap: 2px 8px; margin-top: 8px; font-size: 14px; }
.totals .grand { font-weight: 700; font-size: 16px; }
.promo { color: var(--amber); font-weight: 600; }

/* Tools */
.tools { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; max-height: 420px; overflow-y: auto; }
.tool { border: 1px solid var(--line); border-radius: 10px; padding: 6px 10px; font-size: 13px; }
.tool summary { cursor: pointer; display: flex; align-items: center; gap: 8px; list-style: none; }
.tool summary::-webkit-details-marker { display: none; }
.tool .name { font-family: var(--mono); font-weight: 600; }
.tool .args { color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; flex: 1; min-width: 0; }
.tool .st { font-size: 11px; padding: 1px 6px; border-radius: 6px; background: var(--accent-soft); color: var(--accent); }
.tool.running .st { background: var(--amber-soft); color: var(--amber); }
.tool.error .st { background: var(--danger-soft); color: var(--danger); }
.tool pre { font: 11.5px/1.4 var(--mono); background: var(--bg); padding: 8px; border-radius: 8px; overflow: auto; max-height: 220px; margin: 6px 0 2px; }

/* Ergebnis */
#order-panel { border-color: var(--accent); background: var(--accent-soft); }
#order-panel.callback { border-color: var(--amber); background: var(--amber-soft); }
#order-panel h3 { margin: 0 0 4px; font-size: 16px; }
#order-panel p { margin: 2px 0; font-size: 14px; }

.usage { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; font-size: 12px; }
.usage span { display: block; color: var(--muted); }
.usage b { font: 600 14px var(--mono); }

@media (max-width: 1180px) {
  .layout { grid-template-columns: minmax(260px, 320px) minmax(0, 1fr); }
  .col-right { grid-column: 1 / -1; display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); }
}
@media (max-width: 760px) {
  .layout { grid-template-columns: 1fr; padding: 12px 16px; }
  .topbar { padding: 12px 16px; }
  .transcript-panel { height: 60vh; position: static; }
  .col-right { display: flex; }
}